Cancellation & Refund Policy
Effective Date: September 24, 2025
At Iyengars Home Products, we strive to provide high-quality products and excellent customer service. This Cancellation & Refund Policy explains the conditions under which orders may be canceled, returned, or refunded.
Order Cancellation :
Before Shipping : Customers may cancel their order before it has been shipped. To request cancellation, contact us immediately
at : +91 9535121181 | or Messgae Us : ✉️ contactus@ihpiyengars.com
If the order has not yet been dispatched, we will cancel it and issue a full refund.
After Shipping :
Once an order has been shipped, it cannot be canceled. However, you may be eligible for a return (see below).
Return & Replacement Policy :
We accept returns only under the following conditions:
Eligible Reasons for Return
You received a damaged, defective, or incorrect product.
The item is expired (for consumable items).
Conditions :
The product must be unused, unopened, and in its original packaging.
A return request must be made within 3 days of delivery.
Clear photos/videos of the damaged or incorrect product must be submitted for verification.
Non-Returnable Items
Food or consumable products that have been opened.
Products damaged due to customer misuse.
Items without original packaging.
Refund Processing :
Once the returned product is inspected and approved:
Refunds will be issued to the original payment method.
Refund processing time: 5–7 business days.
In case of COD orders, refunds will be issued via bank transfer or store credit.
Shipping fees are non-refundable unless the return is due to our error.
Exchange Policy :
If an eligible product is damaged or incorrect, we will send a free replacement.
Replacements are shipped only after verification of the claim.